Shipping & Returns

At HealthAid we understand that the cost of the overall purchase has an impact on your purchasing decision, so we try to ensure your delivery cost is as economical as possible. This is why we have introduced free delivery on orders over £30 (to the UK mainland only). 


UK & Mainland Consumers: Standard Recorded delivery is £3.99. Delivery leads time is estimated 3 - 5 working days.
Europe Consumers: Standard Recorded delivery is £20. Delivery leads time is estimated 7-10 working days.
International Consumers: Standard delivery is £20.00.  Delivery leads time is estimated 10-15 working days.


Returns & Refunds

This applies to items purchased from All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition. If you receive your order and it was damaged or the wrong product was sent by us 14 days of the date you received the item, unopened and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.

Returning items to us under this policy is simple. Carefully follow the instructions outlined in section below.


How to return an item you have ordered?

Wrap the item securely in its original packaging with all accompanying documentation like reason for returning products, Order details etc.


Send the package to the address below:

HealthAid Ltd
HealthAid House
Marlborough Hill
Harrow, Middlesex
United Kingdom


For your protection, we recommend that you use a recorded-delivery service.

We will notify you via e-mail when we have processed your refund.

Please note that these delivery times are estimated and may vary from country to country.

Any customs fees or additional duties due will be paid by the customer. HealthAid will not be held liable for any customs charges, fees or other additional delivery charges.

You can contact us between 9.00 am and 5.30 pm GMT from Monday to Friday on Tel. No: +44 (0)20 8426 3400  Fax No: +44 (0)20 8426 3434 or Email us at: