Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Account Management

Click the Login link at the top of the page in left page. Then simple follow the prompts to complete your account setup. you information is NEVER sold to any other company and kept completely private.

If you have forgotten your password, you can simply send us reset request by clicking on link says "forgotten your password". You will be asked to enter your email address which been used at time of registration. Ones we will receive all information, we will send you instruction to rest your password to your registered email address.

If you have any other concerns, you can contact us between 9.00 am and 5.30 pm GMT from Monday to Friday on Tel. No: +44 (0)20 8426 3400 Fax No: +44 (0)20 8426 3434 or

Email-us at 

Pricing offers the following variety of payment methods:

  • PayPal 
  • Credit or Debit Cards (via Rapyd Payments)

** Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.


Your credit card is charged at the time you place your order. Generally credit refunds are processed within 5-7 days but may take up to 30 days for the credit to show up on your account depending on your financial institution. 

If you have any other billing queries please email-us with your enquiry at