Frequently Asked Questions

Shipping Information

UK Consumers:

Standard Recorded Delivery is £4.99

Delivery lead time is estimated 3 - 5 working days.

Express Next Day (Tracked) is £6.49

Order before 2pm for 1 - 2 working days delivery to most of the UK*. Orders placed on Friday will be delivered on Monday (next working day). Requires signature.

Shipments will be dispatched via Royal Mail, DHL or DPD. The service will be selected depending on the delivery location.

* Express delivery may exclude the Channel Islands, Herm Island, Isle of Man, Isle of Wight, Northern Irish postcodes BT18 & upwards, Sark, Scottish borders and offshore and a small number of remote mainland destinations as determined by our delivery courier.

Europe Consumers:

Standard Recorded Delivery is £20.

Delivery lead time is estimated 7-10 working days.

International Consumers:

Standard delivery is £25.00.

Delivery lead time is estimated 10-15 working days.

Good to Know:

We'll send you an email to confirm once your parcel has been dispatched.
For delivery queries, please call us on +44 (0)20 8426 3400 or email sales@healthaid.co.uk.
Orders placed before 2pm are typically dispatched on the same working day.
Delivery within the UK and Northern Ireland has a fixed price, regardless of the size and weight of your order.
Delivery times are estimates and not guaranteed unless otherwise stated.

Please check our Shipping and Returns policy.

Returns and Refunds

This applies to items purchased from HealthAid.co.uk, all returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition. If you receive your order and it was damaged or the wrong product was sent by us, within 14 days of the date you received the item, return it unopened and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.

Be advised, our policy does not include free returns unless the item is deemed faulty or an incorrect product has been dispatched.

Returning items to us under this policy is simple. Carefully follow the instructions outlined in the section below.

How to return an item you have ordered?

Wrap the item securely in its original packaging with all accompanying documentation like reason for returning products, Order details etc.

Send the package to the address below:

HealthAid Ltd, HealthAid® House

Marlborough Hill

Harrow, Middlesex

HA1 1UD

United Kingdom

For your protection, we recommend that you use a recorded delivery service. We will notify you via e-mail when we have processed your refund.

How long does it take to get refund?

Your credit card is charged at the time you place your order. Generally credit refunds are processed within 5-7 days but may take up to 30 days for the credit to show up on your account depending on your financial institution.

If you have any other billing queries please email-us with your enquiry at sales@healthaid.co.uk.

Please note that these delivery times are estimated and may vary from country to country.

Any customs fees or additional duties due will be paid by the customer. HealthAid® will not be held liable for any customs charges, fees or other additional delivery charges.

You can contact us between 9.00 am and 5.30 pm GMT from Monday to Friday on Tel. No: +44 (0)20 8426 3400 Fax No: +44 (0)20 8426 3434 or Email us at: sales@healthaid.co.uk

How do I create an account?

Click the Account button on the top right of the home page. Click the “Create an Account” button and enter your details to complete your account setup. Your information is NEVER sold to any other company and is kept completely private.

How do I retrieve my password?

If you have forgotten your password, you can simply click "forgotten your password" on the login page. You will be asked to enter your email address which was used at the time of registration. Then we will send you an email to reset your password.

If you have any other concerns, you can contact us between 9.00 am and 5.30 pm GMT from Monday to Friday on Tel. No: +44 (0)20 8426 3400 Fax No: +44 (0)20 8426 3434 or

Email-us at sales@healthaid.co.uk

Which payment options do we support?

HealthAid.co.uk offers the following variety of payment methods: Amex (American Express®), Discover®, JCB™, Mastercard®, Maestro™, PayPal™, Visa®, Google Pay™, Apple Pay™

Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.