HealthAid Limited is committed to preserving the privacy
of all visitors to our website at www.healthaid.co.uk. Please read the
following privacy policy to understand how we use and protect the information
that you provide to us.
By registering or placing an order on this website, you
consent to the collection, use and transfer of your information under
the terms of this policy.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on
www.healthaid.co.uk you may be asked to provide certain information about
yourself including your name, contact details and credit or debit card
information.
We may also collect information about your usage of our
website as well as information about you from messages you post to the
website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff
training, we may record and monitor incoming calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access
to all parts of our website and to supply the goods or services you have
requested. It will also enable us to bill you and to contact you where
necessary concerning your orders. We will also use and analyse the information
we collect so that we can administer, support, improve and develop our
business.
In particular, we may use your information to contact you
for your views on our services and to notify you occasionally about important
changes or developments to the website or our services. Further, where
you have consented, we might also use your information to let you know
by email about other products and services which we offer which may be
of interest to you. If you change your mind about being contacted in the
future, please let us know.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or
given to third parties some of whom may be located outside the European
Economic Area who act for us for the purposes set out in this policy or
for other purposes approved by you. Those parties process information,
fulfil and deliver orders, process credit card payments and provide support
services on our behalf. We may also pass aggregate information on the
usage of our website to third parties but this will not include information
that can be used to identify you.
Where you have consented when providing us with your details,
we may also allow other companies in our group, to contact you occasionally
about products and services which may be of interest to you. They may
contact you by e-mail. If you change your mind about being contacted by
these companies in the future, please let us know at hr@healthaid.co.uk.
Finally, if our business enters into a joint venture with or is sold to
or merged with another business entity, your information may be disclosed
to our new business partners or owners.
Countries outside the European Economic Area do not always
have strong data protection laws. However, we will always take steps to
ensure that your information is used by third parties in accordance with
this policy.
Unless required to do so by law, we will not otherwise share,
sell or distribute any of the information you provide to us without your
consent.
COOKIES
Cookies are small amounts of information which we may store
on your computer.
Unless you have indicated your objection when disclosing
your details to us, our system will issue cookies to your computer when
you log on to the site. Cookies make it easier for you to log on to and
use the site during future visits. They also allow us to monitor website
traffic and to personalise the content of the site for you. You may set
up your computer to reject cookies by following the relevant instructions
which can be found at www.aboutcookies.org.
In that case, you may not be able to use certain features on our site.
If you do not wish to receive cookies in the future, please let us know
at hr@healthaid.co.uk.
SECURITY AND DATA RETENTION
We employ security measures to protect your information
from access by unauthorised persons and against unlawful processing, accidental
loss, destruction and damage. We will retain your information for a reasonable
period or as long as the law requires.
ACCESSING AND UPDATING
You are entitled to see the information held about you and
you may ask us to make any necessary changes to ensure that it is accurate
and kept up to date. If you wish to do this, please contact us at hr@healthaid.co.uk.
We are entitled by law to charge a fee of £10 to meet our costs
in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy in the future will be
posted to the website and, where appropriate, through e-mail notification.
CONTACT
All comments, queries and requests relating to our use of
your information are welcomed and should be addressed to hr@healthaid.co.uk.
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