Customer Service Administrator at HealthAid Limited

Hours :   9am to 5.30pm (Monday to Friday) - these times must be considered flexible in accordance with the needs of the business.

Package:   Competitive, dependent on experience.

We are currently looking for a Customer Service and Sales Administrator to provide full customer services support to our export customers.

Responsibilities:

  • Receiving incoming telephone calls, emails, faxes and letters concerning order processing, sample requests, brochure requests and further product information.
  • Managing the full order process and liaising with production department regarding product availability
  • Liaising with international clients, freight agents and packing staff
  • Product invoicing
  • Arranging Export freight and paperwork
  • Reporting to the General Manager and Managing Director    

Experience:

  • A level (or equivalent) qualified in Mathematics
  • Previous business telephone/call centre customer services experience
  • Excellent communication skills
  • Strong client relationship skills
  • Prepared to work hard to meet customers’ needs
  • Able to work well under pressure and strict deadlines
  • Able to expedite shipments
  • Analytical thinking with attention to detail
  • Able to work as part of a team
  • Excellent attention to detail, accuracy and organisation skills
  • Excellent MS Office skills including Excel, Word and Outlook.
  • Knowledge of IPR and Customs and Excise Regulations
  • Experience with Certificate of Origin, AWB and BL’s

Prerequisite:

This role is strictly for UK residents or applicants who have permission to work and live in the United Kingdom. Please do not apply unless you currently hold an appropriate visa. Applicants, who fail to meet this requirement, will not be considered.

If this represents an exciting next step in your career, then please apply today providing us with an up to date CV.

Please note that only those successfully short listed will be contacted.

Please E-mail your CV at recruitment@healthaid.co.uk

About HealthAid

Healthaid is one of UK's premier manufacturers of nutritionally balanced supplements. HealthAid is a market leader with over 25 years of experience in nutritional health and a product consisting of over 500 products.

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